A franchise network of home service providers (cleaning, maintenance, repairs) needed a unified booking platform to standardise customer experience across 50+ franchisees while allowing local pricing and availability. The existing fragmented approach was losing customers to national competitors.
Solution
We deployed our service booking platform with multi-location support, real-time availability, online payments, and automated reminders. Each franchisee received their own dashboard while customers experienced a unified brand. The platform included service provider apps for job management and customer communication.
Results
The unified platform delivered franchise-wide improvements:\n\n• 40% increase in online bookings vs phone\n• Average booking value increased by 18%\n• No-show rate reduced from 15% to 3%\n• Customer satisfaction increased to 4.8/5\n• Franchisee admin time reduced by 50%
Technology Stack
ReactNestJSPostgreSQLStripeTwilioAWS
“Finally, a platform that understands franchising. Local flexibility with national consistency - exactly what we needed.”